As we move online to do our shopping during another lockdown, retailers have changed their returns policies for goods bought in store and introduced ways for shoppers to get cash back on their purchases.
If you want to return something you bought in a shop that you can no longer visit, it is unlikely that you will be able to simply send it to the retailer’s warehouse because that part of the company will probably not be able to process your refund. This means that you will probably have to wait until shops reopen before you can get your money back — a situation that has, in most cases, led retailers to extend the deadline for returns.
The fashion brand Zara has extended its refund
— to www.thetimes.co.uk